Refund policy

Returns & Refunds Policy
We take pride in the quality of every product we send out. If something isn't quite right, we'll do our best to make it right.

Returns We accept return requests within 14 days of delivery. To be eligible, items must be unopened, in their original condition, and accompanied by proof of purchase. To begin a return, please contact us at hello@mrstea.com.au

Damaged, Incorrect or Unsatisfactory Orders Please take a moment to check your order when it arrives. If anything is damaged in transit, incorrect, or not as described, get in touch with us straight away and we'll resolve it promptly. You're welcome to choose between a full refund or a replacement — whichever you prefer.

Non-Returnable Items For hygiene and quality reasons, we're unable to accept change-of-mind returns on opened or used loose-leaf teas, custom or personalised orders, or perishable goods. Please note that this does not affect your rights under the Australian Consumer Law — if an item is faulty, damaged, or not as described, you are always entitled to a remedy regardless of the product type. Not sure if your item qualifies? Reach out before sending anything back and we'll be happy to advise.

Change of Mind If you've had a change of mind, we offer store credit at our discretion. Once we've reviewed your request, we'll be in touch to let you know if it's been approved. Approved store credits are issued as a discount code within 10 business days and are valid for 12 months from the date of issue.

If it's been more than 15 business days since your return was approved and you haven't heard from us, please contact us at hello@mrstea.com.au